Addington Flower Delivery: Full Terms for Online Orders

Terms & Conditions for Online Flower Delivery with Addington Flowers

Introduction

Welcome to Addington Flowers. These Terms & Conditions ('Terms') govern your use of our website and your purchase of fresh flowers and related products for delivery within Addington and surrounding areas. By placing an order through our e-commerce platform, you are agreeing to be bound by these Terms. Please review them carefully before making a purchase.

Scope and Applicability

These Terms apply to every customer of Addington Flowers who places an online order for delivery or collection of flowers and associated products. Our services are primarily targeted at Addington and neighbouring areas, and by placing an order you confirm your acceptance of these Terms as they apply to your transaction.

The Order Process

To purchase flowers or related products online from Addington Flowers, please follow these steps:

Selection: Browse our collections and select the items you wish to purchase by adding them to your basket.
Checkout: When you are ready to purchase, proceed to checkout. You will be asked for delivery details, including the name and address of the recipient (if applicable), and any preferred delivery date.
Order Review: Before finalising your order, you have the opportunity to review your items, delivery address, and any personal messages to accompany your flowers.
Confirmation: After your payment is processed, you will receive an order confirmation via the website and/or email. This confirmation acknowledges that we have received your order request.
Fulfilment: Orders are subject to availability of products and seasonal stock. If we are unable to provide an item as requested, we will contact you to discuss alternatives or refund your payment.

Please make sure all information supplied at checkout is complete and accurate. Addington Flowers cannot accept liability for any delays or errors arising from incorrect order details.

Payments

All prices displayed on the Addington Flowers website are in pounds sterling (£) and inclusive of applicable taxes, unless otherwise stated. Delivery charges, if applicable, will be shown separately at checkout before you confirm your order.

We accept payment via credit and debit cards, as well as any other payment methods specified at checkout. Payments are processed securely via our third-party payment processor. Your order will not be fulfilled until full payment has been received and cleared by us.

Addington Flowers reserves the right to decline your order if:

Payment is not authorised or received in full.
There is reasonable suspicion of fraud or illegal activity.
The purchase is outside our delivery area or otherwise breaches these Terms.

Delivery

We offer flower delivery services across Addington and surrounding areas. At checkout, you will be asked to select a delivery date and provide an accurate address. Where possible, we will deliver your flowers on the requested date, but timing cannot be guaranteed due to unforeseen circumstances (e.g., weather, traffic, or supply issues).

It is your responsibility to ensure someone is present at the delivery address to receive the flowers. If no one is available, we may attempt to leave the order in a safe place or with a neighbour, but cannot be held responsible for products left unattended. Collection from our premises may also be available upon request.

Substitutions

As flowers are a seasonal and perishable product, occasional substitutions may be necessary to ensure your order is fulfilled to a fresh and high-quality standard. Wherever possible, substituted items will closely match the original in style, value, and colour. We will endeavour to notify you of significant substitutions, especially for premium or specific flowers.

Cancellations and Amendments

You may cancel or amend your order for flowers or related products provided you give us sufficient notice before your scheduled delivery date. For same day or next day delivery orders, cancellations and changes must be requested as soon as possible and at least before your order is prepared or dispatched.

Cancellations made before fulfilment are entitled to a full refund.
Orders that have already been prepared or dispatched cannot be cancelled, amended, or refunded except as described in the 'Returns and Refunds' section.

To request a cancellation or change, please contact our customer service as soon as possible. Refunds, where applicable, will be processed using the original payment method within 14 days of approval.

Returns and Refunds

Due to the perishable nature of our products, returns are generally not accepted unless your order is incorrect, incomplete, or the goods arrive damaged or unsatisfactory. If you are dissatisfied with your order for any reason, please notify us within 24 hours of delivery, providing clear evidence (such as a photo) where appropriate.

For faulty or damaged items, we may offer a replacement or refund at our discretion.
Refunds will be processed to the original payment method after inspection and approval.
We may request the return of goods for further assessment, depending on the issue raised and your location.

Please note that certain occasions (such as Valentine’s Day, Mother’s Day, or Christmas) may be exceptionally busy, and while we strive for perfect service, delivery times may be subject to delay.

Product Descriptions and Images

All product descriptions, images, and specifications are provided to give an accurate representation of the flowers and arrangements available. However, please be aware that slight variations in colour, style, or size may occur due to natural differences in flowers and seasonal availability. Vase and accessory styles may also vary according to availability.

Personal Messages and Cards

If you wish to include a personal message or card, please enter your message carefully during checkout. Offensive, discriminatory, or inappropriate content is not permitted, and Addington Flowers reserves the right to disregard or refuse any messages that breach this policy. We are not responsible for errors in messages supplied at checkout.

Liability

Addington Flowers takes every reasonable measure to ensure that your flower order is delivered fresh, on-time, and as described. However, except where prohibited by law:

We are not liable for any indirect, special, or consequential loss, including loss of enjoyment, opportunity, or goodwill.
Liability for direct loss arising from breach of contract or negligence is limited to the total value of your order.
We are not liable for non-delivery, delays, or poor condition where the delivery address is incorrect, safe place instructions are ambiguous, or recipients are unavailable to accept the order.

Nothing in these Terms excludes our liability for fraud, death, or personal injury caused by our negligence, or any liabilities that cannot be limited by law.

Your Responsibilities

It is your responsibility to ensure that the recipient is available to accept the delivery and that the delivery details provided are accurate and complete. Fresh flowers must be cared for appropriately after delivery to maintain quality and ensure longevity.

You are responsible for keeping your login and payment details secure during online transactions.

Intellectual Property

All content on the Addington Flowers website, including images, text, and logos, is the intellectual property of Addington Flowers or its partners. You may not copy, reproduce, or distribute any parts of this website without our express permission, except as necessary to use the site for personal, non-commercial purposes.

Privacy & Data Protection

We take your privacy seriously. All personal data collected is used and stored in accordance with current data protection legislation and our Privacy Policy. Your payment details are securely processed by third-party providers and are not stored by Addington Flowers.

Changes to These Terms

We reserve the right to revise these Terms at any time to reflect changes in applicable laws, regulations, or our business operations. The version of Terms displayed at the time you place your order will apply to your purchase. Please check this page regularly for updates.

Governing Law and Jurisdiction

These Terms are governed by and interpreted under the laws of England and Wales. Any disputes arising in connection with your use of the Addington Flowers website or purchase of goods will be subject to the exclusive jurisdiction of the English courts.

Contact and Customer Service

For enquiries about your order, further clarification of these Terms, or for complaints and feedback, please contact our customer service team via the contact forms provided on our website. We aim to respond to all queries promptly, taking extra care to support customers in Addington and the surrounding locales.

Entire Agreement

These Terms & Conditions constitute the entire agreement between you and Addington Flowers regarding your online purchase and delivery of flowers and related goods. They supersede any other communications or representations. If any section of these Terms is deemed invalid or unenforceable, the remaining terms will continue in full effect.

Note: These Terms & Conditions apply to all customers purchasing for delivery in Addington and the neighbouring areas.