Returns, Refunds & Complaints at Addington Flowers
Our Fresh Flowers Guarantee in Addington
At Addington Flowers, we are committed to delighting households and businesses across Addington. As your trusted local florist, we guarantee the freshest, most beautiful flowers for every delivery. Our team works hard to ensure every bouquet leaves our shop in perfect condition, expertly arranged for maximum freshness and appeal.
Damaged-on-Arrival Policy
We take great care in packaging and delivering your flowers. However, if your order arrives with clear damage or does not meet our high standards, we encourage you to let us know on the same day you receive the flowers. Please keep the flowers and their original packaging handy as this helps us resolve issues much faster. Timely notification allows us to assess what went wrong and provide a solution that restores your confidence in our service.
Our Freshness Window
Our arrangements are designed and delivered to stay fresh and vibrant for a minimum of 5 days under normal home or office conditions. The actual lifespan may vary depending on the flower variety and your care, but if you believe your flowers did not retain freshness for this guaranteed period, please reach out to us within these 5 days. Our fresh flowers guarantee in Addington means you can order with full confidence and expect a quality experience each and every time.
Refund and Replacement Options
Your satisfaction is our priority. If your flowers arrive damaged or fail to meet our freshness guarantee within 5 days, we offer you the choice of a full refund or a complimentary replacement arrangement. Simply contact us with your order details and, where possible, photographs of the flowers and the packaging. We will review your request promptly and work with you to choose the solution that best suits your needs. Please note that refunds will be processed to your original payment method and may take a few days to appear, depending on your bank or provider.
How to Make a Complaint
Your feedback matters to us. If you have a concern or complaint, please contact our team as soon as possible after you notice the issue. Provide your order number, a description of the problem, and any supporting photographs if relevant. Our complaints process is designed to be straightforward and fair. We will acknowledge your complaint within one business day and aim to resolve most issues within 3 business days. Our commitment is to honest communication and customer satisfaction with every order.
Why Choose Addington Flowers?
We have built our reputation as a trusted local Addington florist by serving the community with care, quality, and dependability. Households and nearby businesses rely on us for gorgeous fresh flowers, delivered with attention and pride. Thank you for shopping with Addington Flowers—we look forward to exceeding your expectations.
